Difficult Conversations Workshop

A session at SPA 2012

Monday 2nd July, 2012

9:45am to 12:30pm (GMT)

One-line description: deliberate practice through role play to improve handling difficult conversations

Session format: Workshop (150 mins)

Abstract:As we create value through software development we are immersed in technology and we work with people. Both are essential and inseparable. We constantly improve our technical skills to make sure we create bug-free software. We tend to expand less energy on debugging our relationships. Ultimately, the value we are able to deliver as software developers depends on how effective we are in working with our stakeholders. No software grows in isolation. In this workshop you'll be able to hone your skills of handling difficult conversations with deliberate practice through active role play to make sure that nothing stands between your technically perfect solutions and the needs of your customers.

Audience background:There are no prerequisites for this workshop, everyone is welcome. If you decide to come, I will be asking you to bring a short story of your own, personal experience with a difficult conversation. Honesty, open mind and focus on learning will be very helpful in getting the most of the workshop.

Benefits of participating:Get an opportunity to practice and experience some aspects of difficult conversations in a safe and friendly environment. Two takes on the two scenarios will allow experience how different approach and mindset in a conversation can lead to different outcome.

Materials provided:Scripts for the role-play exercises

Process:The heart of the workshop are 4 role-play exercises done in one or more small groups by the participants (depending on the numbers) and reflection

About the speakers

This person is speaking at this event.
Marcin Floryan

Development teams catalyst turning work into joy.

This person is speaking at this event.
Marc Johnson

agile developer, passionate about learning, teaching, gaming and social geek bio from Twitter

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SPA 2012

England England, London

1st4th July 2012

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Time 9:45am12:30pm GMT

Date Mon 2nd July 2012

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