Workshop A: Business Transformation 101 – Engineering Your Vision

A session at 15th Annual Asian Shared Services and Outsourcing Week

Tuesday 4th September, 2012

2:00pm to 3:00pm (SMT)

With business transformation remaining a high priority on board room agendas, more and more companies are looking to efficient back offices as they harness the opportunities provided across the Asia Pacific region. But in an industry where planning is everything, where do you start? Although there is no cookie-cutter template for guaranteed implementation success, there are clear lessons learnt for those just starting out on their SS expedition:

•Creating a strategic vision which includes both clear cut deliverables and the required flexibility
•Forming and communicating a robust business case
•Incorporating an ongoing change management strategy to ensure the business is ready for the transition
•Implementing a growth orientated governance structure
•Developing a detailed roadmap and navigating typical challenges
•Approaching the insource/outsource and onshore/offshore debates
•Dealing with cultural integration of both internal and external staff
•Managing an SSO start up and avoiding common pitfalls

Jocelyn Nguyen, General Manager – Global Shared Services, International SOS

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International SOS

Operating in over 70 countries, International SOS provides integrated medical, clinical, and security solutions to organizations with international operations bio from Twitter

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Time 2:00pm3:00pm SMT

Date Tue 4th September 2012

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