Workshop C: Benchmarking: The Road To Becoming Best-In-Class

A session at 15th Annual Asian Shared Services and Outsourcing Week

Tuesday 4th September, 2012

2:00pm to 3:00pm (SMT)

As shared services and outsourcing continues to be introduced by more and more companies of all shapes, sizes and maturities across Asia, the need for ‘best practice’ benchmarks ring louder than ever. With so many variables at play, how can SSOs ensure they are aligning with realistic, well-matched goals whilst not getting left behind by their peers? Once those initial savings or ROI has been achieved, where should your SSO focus to deliver other value-added improvements to your core business?

•Drawing comparisons with local competitors and world class cases
•Taking into account regional and economic factors and their influence
•Using benchmarking for more tangible performance optimisation discussions with the business
•Identifying promising areas for business process engineering initiatives
•Using discoveries to build a compelling business case for change
•Prioritising business process improvement initiatives, both short and long term
•Identifying opportunities to better align with the business
•Correctly identifying areas for additional investment in your SSO

Omer Softic, EAME Transformation – Manager Global Business Services, Caterpillar

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Caterpillar Inc.

Visit us at www.cat.com or www.caterpillar.com. bio from Twitter

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Time 2:00pm3:00pm SMT

Date Tue 4th September 2012

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