Track A: Driving Value & Knowledge Throughout The Business By Becoming A Centre of Excellence

A session at 15th Annual Asian Shared Services and Outsourcing Week

Wednesday 5th September, 2012

11:30am to 12:05pm (SMT)

There is no doubt that advanced analytics/AaaS is a keystone of a profitable 21st century business. So, if SSOs are going to banish the ‘transactional’ label once and for all, one sure fire way of doing so is by becoming the analytics experts and feeding the business with useful facts, figures and strategies to make it more profitable. So how does that fit into the shared services jigsaw? The importance of data and its role in how SSOs can supply the next wave of value and facilitate strategic business decisions is a key theme emerging in SS&O. Are you incorporating advanced analytics and the next wave of real time business intelligence into your SSO strategy?
-Becoming a proactive provider of key analytics back to the core business to achieve a true partnership model

•Upskilling your team to be the analytics nucleus of the wider business
•Proactively providing support to front line sales teams to drive revenue
•Becoming the chosen go-to-guys for strategic analysis
•Considering the new revolution of software ‘buses’ and how to bring Big Data into future operations
•Sweating existing technology assets to ensure return on IT spend is maximized
•Clearly defining the business case and needs for EIM investment to all stakeholders
•Developing analytics that enable and track collaborative decision making

Mathias von Bescherer, Director Business Operations – APAC Operations Centre, Microsoft

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Time 11:30am12:05pm SMT

Date Wed 5th September 2012

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