Track D: The Negotiator: Achieving True Business Partnering Through Gain – Sharing Outsourcing

A session at 15th Annual Asian Shared Services and Outsourcing Week

Wednesday 5th September, 2012

11:30am to 12:05pm (SMT)

Win-win contracts between the buy and sell side are much heralded but not always achieved. If partnerships are to continue to improve and deliver then agreements must become more innovatively structured for mutual benefit. Both parties need to put skin in the game to realise the benefits and SSOs must learn to take ownership of their vendor relations if they are to progress to the next level of outsourcing delivery:

•Establishing shared goals and mutual understanding from the beginning to ensure true business partnering
•Ensuring contracts don’t detract from client/provider relations yet performance standards stay high
•Taking an equal share of the risk and rewards through balanced negotiations
•Third time lucky? The difference in creating a sourcing strategy the second or third time around and lessons learned.
•Pay As You Go BPO – Will BPaaS revolutionise interactions with the sell side?
•Verticalisation: the benefits of industry specialisation when it comes to outsourcing
•Continuing to enlist vendor expertise and draw out value long after the contract has been signed.
•Multi-sourcing: The positives and pitfalls of group vendor relations

Yuke Cheng Ng, Asia Pacific Business Services Director, AstraZeneca

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We are AZ’s Global Media Team, tweeting what we find interesting. AZ creates medicines that make a difference to patients...we hope our feed reflects that. bio from Twitter

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Time 11:30am12:05pm SMT

Date Wed 5th September 2012

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