Wednesday 5th September, 2012
12:05pm to 12:35pm
Technology departments have long been accused of being poor communicators. However, with technology playing a primary role in customer service and revenue generation, whether IT is within or outwith your centre, it is important that SSOs have a complete understanding of technology to enable strategic partnering. With the era of PC dominance with Windows as the single platform coming to an end and being replaced with a variety of environments IT will need to support, how can SSOs effectively collaborate with stakeholders to ensure their IT selectors, process designers and testers are working in harmony with SSO and core business end users for mutual benefit?
Anil Bhavnani, Director BPO - India Site Leader, Pfizer
Omer Softic, EAME Transformation Manager Global Business Services, Caterpillar
The official site for Pfizer Inc., where we apply science and our global resources to improve health and well-being at every stage of life. I'm Jen Kokell, CC bio from Twitter
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