Track C: I.T. It Takes Two! Tying Technology And Business Needs Together

A session at 15th Annual Asian Shared Services and Outsourcing Week

Wednesday 5th September, 2012

12:05pm to 12:35pm (SMT)

Technology departments have long been accused of being poor communicators. However, with technology playing a primary role in customer service and revenue generation, whether IT is within or outwith your centre, it is important that SSOs have a complete understanding of technology to enable strategic partnering. With the era of PC dominance with Windows as the single platform coming to an end and being replaced with a variety of environments IT will need to support, how can SSOs effectively collaborate with stakeholders to ensure their IT selectors, process designers and testers are working in harmony with SSO and core business end users for mutual benefit?

Anil Bhavnani, Director BPO - India Site Leader, Pfizer

Omer Softic, EAME Transformation Manager Global Business Services, Caterpillar

About the speakers

This person is speaking at this event.
Pfizer Inc.

The official site for Pfizer Inc., where we apply science and our global resources to improve health and well-being at every stage of life. I'm Jen Kokell, CC bio from Twitter

This person is speaking at this event.
Caterpillar Inc.

Visit us at www.cat.com or www.caterpillar.com. bio from Twitter

Sign in to add slides, notes or videos to this session

Tell your friends!


Time 12:05pm12:35pm SMT

Date Wed 5th September 2012

Short URL


View the schedule


See something wrong?

Report an issue with this session