Track A: Launch Pad Building A Solid Foundation To Propel Your Shared Services Journey

A session at 15th Annual Asian Shared Services and Outsourcing Week

Wednesday 5th September, 2012

2:55pm to 3:35pm (SMT)

For Companies Beginning Their SSO Journey

Shared services have come a long way in the last two decades. Those only beginning their journey now have the benefit of gleaning the knowledge of those who have gone before, in all facets of implementing the shared services plan:

•Establishing ROI and winning stakeholder support: Tips on building a business case
•Manage what you measure: Understanding and building key metrics, drivers and prerequisites
•Organisational agility and project management: Interweaving flexibility into planning and implementation stages
•Governance and compliance: Creating solid governance structures and clear accountability
•Setting KPIs, measuring performance: Ensuring realised benefits in the short, medium and long term

Alice Wan Wan Ling, Head of Human Resources, Maybank

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Malaysia's largest bank and a leading financial institution in SEA. bio from Twitter

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Time 2:55pm3:35pm SMT

Date Wed 5th September 2012

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