Track B: In Full View: True End-To-End Process Development For Effective Service Delivery

A session at 15th Annual Asian Shared Services and Outsourcing Week

Wednesday 5th September, 2012

2:55pm to 3:35pm (SMT)

Creating truly end-to-end processes has long been touted as a major factor in attaining superior efficiency gains but actually achieving such a holistic view of a process consistently proves challenging. So, how do you approach an end-to-end vision and how can you make sure that all the needs of all the different touchpoints across the business are being met?

•Focusing on effectiveness instead of efficiency
•Creating commonalities in the approach to process refinement
•Cross functional and business unit secondments to gain a deeper insight into organisational needs
•Incorporating visual and practical tools the team can use for process mapping
•Aligning SLAs and KPIs with those of the business themselves to gear for success
•Positioning the SSO as having the tools to make the business work better from the inside

Catherine Yu, VP Regional Controller Asia Pacific Services, Herbalife

Shannon Eisenhardt, Director Global Business Services, P&G

About the speakers

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Thank you Mom by P&G

Counting down the days until the London 2012 Olympic Games & the London 2012 Paralympic Games! bio from Twitter

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Nutrition and direct-selling company. Tweets by George Fischer, Vice President, Corporate Communications. bio from Twitter

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Time 2:55pm3:35pm SMT

Date Wed 5th September 2012

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