Track A: Collaboration Is Key: Building Relationships With The Business For A Smoother SSO Journey

A session at 15th Annual Asian Shared Services and Outsourcing Week

Wednesday 5th September, 2012

3:35pm to 4:05pm (SMT)

Engaging stakeholders from the very beginning of the transformation journey is undoubtedly a paramount factor when it comes to the success of the venture. Not only will it help with buy in, it will also ensure the SSO will serve specific customer needs which results in more customer satisfaction. But with so many different stakeholders, where do you start?

•Choosing the right liaison to lead the business communication project
•Identifying all applicable stakeholders through a company wide assessment
•Addressing the 3 dimensions of change (people, processes and technology) with each business unit
•Working with the business to formulate user adoption strategies
•Agreeing upon the goals, expectations and accountability factors
•Using BU integrations to engage SSO staff and cross skill

Kayzad Hiramanek, Senior Vice President – Central Operations & Shared Services, ICICI Prudential Life Insurance

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ICICI Bank Cares

ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers in 19 countries. Write to us at care@icicibank.com bio from Twitter

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Time 3:35pm4:05pm SMT

Date Wed 5th September 2012

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