Wednesday 5th September, 2012
3:35pm to 4:05pm
Most SSOs operate in a cost recovery or break-in model yet a cost centre mentality renders the SSO’s ability to take advantage of new business models for service delivery or embrace new technologies to be practically non-existent. The knock-on affect is that there is little or no opportunity to drive continuous improvement and no incentive for either the SSO or its customers to reduce costs. So how do we change our attitudes and those of the business from a cost to profit centre mentality?
•Building a more comprehensive Service Accounting model to include Metering, Usage, Pricing, Billing and Chargeback
•Designing a well-constructed Services Catalogue to compliment the necessary service level agreements.
•Enabling more flexibility and agility in the service delivery to cater for diverse customer demands
•Lowering costs for the SSO whilst simultaneously lowering the risk of below par service to the business.
•Transitioning towards the use of Cloud principles in multiple aspects of the SSO and truly harnessing its capabilities
Irina Chernousenko, Director Shared Services Transformation – Bottling Investments, Coca-Cola
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