Track C: For Regional SSO Structures Of Mid-Maturity

A session at 15th Annual Asian Shared Services and Outsourcing Week

Wednesday 5th September, 2012

5:15pm to 5:45pm (SMT)

Whether nearshoring to a new site in Manila, or delivering services from the Philippines to a business venture in Thailand, different approaches are required and different challenges are faced when it comes to regional Asian strategies:

•Identifying the skills and limitations of each area
•Meeting higher local expectations and raising the quality bar
•Developing skills hubs for future delivery goals
•Balancing cost issues with improved service delivery

Alan Teo, General Manager, AIA Shared Services

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Time 5:15pm5:45pm SMT

Date Wed 5th September 2012

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