Intellectual Arbitrage: The Know How Behind Knowledge Process Outsourcing

A session at 15th Annual Asian Shared Services and Outsourcing Week

Thursday 6th September, 2012

9:20am to 9:50am (SMT)

Whereas its predecessor focused more on traditional cost elements, KPO dares to be different. By focusing on outsourcing core and specialist skills, KPO drills down into the fundamental business knowledge and incorporates a far more analytical twist to services. Yet, defying ingrained attitudes that these expert areas should be kept behind business lines is not an easy task. Moreover, when dealing with such vital cogs of the business, how do you ensure your KPO venture is a resounding success?

•Overcoming initial hurdles and winning the trust of senior business leaders
•Is captive, hybrid or fully outsourced the best fit for your business?
•Choosing the right vendor, location and governance structure for your organisation
•Using your current BPO and ITO experience to leverage a better KPO experience
•Ensuring you have the relevant skills sets to activate efficient KPO and planning for the future
•Leveraging KPO for extended and continuing competitive advantage

Scott Wharton, Managing Director – Global Head of Strategic Sourcing & Procurement Services, Citi

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Time 9:20am9:50am SMT

Date Thu 6th September 2012

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