Thursday 6th September, 2012
9:20am to 9:50am
Whereas its predecessor focused more on traditional cost elements, KPO dares to be different. By focusing on outsourcing core and specialist skills, KPO drills down into the fundamental business knowledge and incorporates a far more analytical twist to services. Yet, defying ingrained attitudes that these expert areas should be kept behind business lines is not an easy task. Moreover, when dealing with such vital cogs of the business, how do you ensure your KPO venture is a resounding success?
•Overcoming initial hurdles and winning the trust of senior business leaders
•Is captive, hybrid or fully outsourced the best fit for your business?
•Choosing the right vendor, location and governance structure for your organisation
•Using your current BPO and ITO experience to leverage a better KPO experience
•Ensuring you have the relevant skills sets to activate efficient KPO and planning for the future
•Leveraging KPO for extended and continuing competitive advantage
Scott Wharton, Managing Director – Global Head of Strategic Sourcing & Procurement Services, Citi
Official account of Citi. Follow us as we build on our 200 year history and share global news. Learn more at Citi.com/200 bio from Twitter
Sign in to add slides, notes or videos to this session