Banishing The ‘Back Office’: Becoming The Engine Of Transformation

A session at 15th Annual Asian Shared Services and Outsourcing Week

Thursday 6th September, 2012

9:50am to 10:20am (SMT)

There is so much talk in the SS&O community about a less than favourable industry image; challenge when it comes to attracting talent; difficulties in getting the business to view the back office as a strategic value add… Many companies have already recognised the need to wipe the slate clean if they are truly going to succeed in their business transformation missions. Granted, there is no quick fix to the long established front/back office divide but what can you be doing now to start changing the attitudes and perceptions of your seniors, your staff – and indeed yourself – to assist with reengineering the transformation vision and putting operational strategies front and centre when it comes to facilitating business growth and sustainability?

•Scrapping stereotypes surrounding roles and delivery and basing wages and services on the value delivered to the business
•Repositioning the strategic value proposition of transformation with the board through a proactive approach to analytical delivery
•Knocking down the walls between the core business and the ‘back office’ with a revamped communication and partnering approach
•Using ‘phase-out’ strategies to consistently bring the business back to a unified model through labour arbitrage and outsourcing
•Ensuring relevance of offerings and driving the transformation train for long tern sustainability

David Keen, CEO knowledge Services, Deutsche Bank

Shannon Eisenhardt, Director Global Business Services, P&G

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Deutsche Bank AG

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Time 9:50am10:20am SMT

Date Thu 6th September 2012

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