Track C: Making The Move: Migrating To A Multi-Centre HR Model For True Business Alignment

A session at 15th Annual Asian Shared Services and Outsourcing Week

Thursday 6th September, 2012

12:05pm to 12:40pm (SMT)

Creating an onshore/offshore hybrid model which fits both transactional and strategic business needs is a paramount consideration for many HR SSOs:

•Shifting transactional processes to the right centre within a limited time frame
•Setting up a local strategic HR team for true business partnering
•Advice on key aspects of implementation and the pitfalls to avoid
•Setting up and tracking KPIs, SLAs and OLAs between the HR SSC and stakeholders
•Deploying portal migration and self-service tools across the HR SSO
•Finding the right people both onshore and offshore to maintain high levels of service
•Overcoming process inconsistencies and bedding down the new structure
•Looking to the future: the next wave of value

Martin Appel, SVP HR Services - Asia Pacific, Bank of America Merrill Lynch

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Merrill Lynch

Merrill Lynch, Pierce, Fenner & Smith, Inc. offers clients insights and solutions for their entire financial lives. Disclosures: http://go.ml.com/Merrilllynch bio from Twitter

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Time 12:05pm12:40pm SMT

Date Thu 6th September 2012

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