Sessions at 12th Annual European Shared Services and Outsourcing Week on Tuesday 15th May Conference Day 2

Your current filters are…

  • Networking Exercise 2: European vs. Non European Based Organisations

    At 8:45am to 9:00am, Tuesday 15th May

  • Panel Discussion: Verticalisation is Key to Customisation: A Paradigm Shift in the BPO Industry

    by Finnair, WNS Global Services, Sony Music Global and Sony Electronics

    Customisation will take centre stage in an industry, which owes its foundation to commoditisation. Industry-specific customer preferences and goals are drivers for the era of “Verticalisation.” During this panel we examine the following;

    • The maturity of the BPO industry
    • Commoditisation versus customisation
    • Me-too’s replaced by specialists
    • Customisation: Key to Differentiation and Outperformance
    • Value Drivers dependent on specific needs

    Questions to ask in the era of customisation, and customer-centric value-maximiser approach reigning supreme:

    1. What does verticalistion really mean?
    2. How does it really help bring greater value for clients?
    3. The often cynical and always pragmatic buy-side client executive has heard all this before and seldom seen it improve the firm in a significant way…So is today’s verticalisation different?
    4. In the current environment, which industries undergoing turbulence around new regulations, or deregulation, such as utilities and telecommunications, how will vertical solutions change the game?
    5. The jury is still out, as many providers are just now embarking on this strategy, and those who have already pushed down this path are at various stages of completion. What’s the verdict thus far?

    Nimesh Akhauri
    Senior Vice President and Head of Sales Europe
    WNS

    Patrik Forrstrom
    AVP
    Finnair

    William Rowe
    CFO UK & Ireland/SVP Operations
    Sony Music Entertainment

    Juergen Schmitz
    Director of Finance & Operations
    Sony Electronics

    At 9:00am to 9:40am, Tuesday 15th May

  • SSON’s Big Idea #2: Looking Beyond Limits

    At 9:40am to 10:00am, Tuesday 15th May

  • Driving Business Excellence through Global Sourcing

    by dowchemical, TCS and Gartner

    Globally, sourcing models have evolved considerably over the last few years, but not without their share of challenges. As organisations grapple with slow recovering economy, stringent and confounding regulatory standards, and a changing demographic structure, there is a pressing need to evolve the engagement and delivery models. Organisations are seeing a multiplier effect in the value created when they engage providers with global footprint, strong industry domain expertise, analytics capabilities and, an ability to deliver technology transformation with minimal disruption.

    This panel discussion will bring together buyers, advisors and provider to discuss

    • Current state and value proposition of the sourcing models
    • Balancing the different priorities such as simplifying processes, customer retention and the need to launch new products and enter new markets.
    • The evolution of the Business Process as a Service model Session

    Sponsored By: TCS

    Edwin Hage
    Director Shared Services
    Dow Chemical

    VK Raman
    Head – Global Operations
    TCS BPO

    Cathy Tornbohm
    Vice President – BPO Research
    Gartner

    At 10:00am to 10:40am, Tuesday 15th May

  • Transforming Finance at Unilever & Shell: The Uncut Stories

    by Unilever Corp News, Shell and KPMG Europe LLP

    During this session you will listen to two very different approaches to Finance Transformation, using shared services and outsourcing as an enabler. Learn how this was achieved in a captive and hybrid environment, highlighting the varying drivers and organizational structures that supported the execution of the strategy.

    To what extent does the SSO continue to enable the finance transformation from a value perspective and how can we enable mature business partnering discussions and end to end processing?

    Interviewer:

    Claudio Altini
    Managing Director
    KPMG

    Interviewee:

    Peter Hoffman
    Director Financial Planning & Analysis Europe
    Unilever

    Interviewee:

    Erik van der Steen
    Deputy Controller Finance Operations, Centre Finance Lead, Krakow
    Shell

    At 10:40am to 11:10am, Tuesday 15th May

  • G6 Under Practitioner Review

    by Cognizant, The Hackett Group, Accenture, Qatar Foundation, Deloitte, Capgemini and KPMG Europe LLP

    G6 remains your one chance each year to vote in your chosen top vendor individuals, and pose in public the questions you REALLY want answered. This time there’s a twist. The “Buyside” community are right in the driving seat. Biting back harder than ever before, G6 2012 has your PRACTITIONER peers moderating the session live. There’s no script, no rehearsal, nowhere to hide.

    At 11:45am to 12:45pm, Tuesday 15th May

  • Track A: Panel: The Good, The Bad & The Ugly: Everything You Need to Know About Shared Services Start-Up, But Never Dared to Ask

    by Specsavers, Monsanto Company, PPG Industries, Gilt Groupe and Chazey Partners

    • Design and influence the business case – does buy-in ever really happen?
    • Scope of services-start small or multiprocess approach?
    • Learn what main messages you can never over communicate & what you must never assume your employees understand about the transition

    Moderator:

    David O’Sullivan
    Co-Founder & Partner
    Chazey Partners

    Norbert Smith
    Director Finance Shared Services
    PPG Europe BV

    Jan Van Buggenhout
    Shared Finance Lead EMEA
    Monsanto

    Sean Lawlor
    Finance Director
    Gilt Groupe

    Dilesh Magdani
    Head of Finance Shared Services Centre
    Specsavers

    At 1:40pm to 2:25pm, Tuesday 15th May

  • Track B: Extracting Real Insight From Tax Data in Shared Service Centres - The Rise of the Analytics

    by Deloitte

    • Discuss the basic analytics proposition
    • Look at where this may be applied in the shared services center arena
    • Consider specific examples of how compliance and reporting data can be accumulated into a detailed analysis of effective tax rate through analytics

    Annelies Dieusaert
    Director Global Tax Center (Europe)
    Deloitte

    Kathleen Cokelaere
    Senior European Tax Manager
    WABCO Europe bvba

    At 1:40pm to 2:25pm, Tuesday 15th May

  • Track C: Game Changing Technology: The Powerful Opportunity Behind HR 2.0 – SaaS, Workforce Analytics, TM Systems & What's Next…

    by Aviva plc

    • Discuss the evolution of HR supporting technologies including; cloud, SaaS & analytics
    • Uncover the trends in supporting technologies that enhance customer satisfaction and facilitate service fulfilment
    • Review techniques for getting the most out of technologies you already have

    Andy Moffat
    HR Director
    Aviva Europe

    At 1:40pm to 2:25pm, Tuesday 15th May

  • Track D: Welcome Remarks from SSON's Procurement Steering Committee Followed By: Panel: Contracts and Relationships

    by TCS, Capgemini, Alcoa Inc. and Sappi Fine Paper Eur

    Panel Moderator:

    Tim Cummins
    CEO
    IACCM

    Michael Url
    Manager, Procurement Process & Technology
    Sappi Fine Paper Europe

    Leo Curran
    Head of BPO UK & Ireland
    TCS

    Zoltan Roka
    Director, Procurement Center of Excellence Europe
    Alcoa

    Andreas Bernhard
    Head of Product Marketing
    Capgemini

    At 1:40pm to 2:25pm, Tuesday 15th May

  • Track E: Looking Beyond SLAs: Value Creation Through Outsourcing

    by Microsoft

    • Improve financial performance by breaking down organisational silos and introducing global process standardisation resulting in greater accuracy and compliance
    • Increasing transparency in the business on performance levels in Finance
    • Benchmark to identify improvement potential
    • Review a transformation programme driving dollar benefits for both sides
    • Recognising the important of being ‘vested’ in how you work with your BPO partner
    • How an Assistant Financial Controller model adds value

    Henric Haggquist
    Senior Director WW Financial Outsourcing
    Microsoft

    At 1:40pm to 2:25pm, Tuesday 15th May

  • Track A: Enabling Finance Transformation By Mapping Process Knowledge, Documents and Financial Controls

    by BAE Systems

    Delivering Information to 140 People in a 6 Month Project

    • Deliver a robust, effective on-line tool to keep up-to-date 'How to' information and financial control checks
    • Understand the requirements for business process mapping and end-users engagement to capture and keep improving the content
    • Utilize process maps to capture knowledge retention
    • Approach the implementation with success in record time

    Rene Nibbelke
    Change & Business Support Manager
    BAE Systems

    At 2:25pm to 3:10pm, Tuesday 15th May

  • Track B: The Road to Reconciliation: Best Practices for Achieving Balance Sheet Integrity

    by PwC Deutschland and BlackLine Systems

    • Implement technology to automate the entire financial close process, increasing control and visibility across the board
    • Ensure timely, accurate and documented communications between all departments (accounting, finance, compliance, auditing, etc.)
    • Realise exceptional ROI in a very short timeframe
    • Improve the accuracy and timeliness of compliance reporting
    • Define responsibility and process ownership
    • Manage compliance while servicing multiple locations

    Michael Gilmartin
    Solutions Consultant
    BlackLine

    Pieter Geyer
    Senior Advisor
    PwC

    Sponsored By: BlackLine

    At 2:25pm to 3:10pm, Tuesday 15th May

  • Track C: From Local to Global to Glocal: Aligning an Entrepreneurial HR Function or “How to Herd Cats”

    by Bombardier Inc.

    • Who needs transformation?
    • Globalising HR systems and processes – standardisation and harmonisation in a highly distributed environment
    • "It's the systems, stupid" - how to still deliver service when nothing is in place
    • What are Business Partners for? - aligning who does what in the new organisation Global/ local/ glocal? the challenge of meeting differing local needs whilst maintaining the benefits of centralisation
    • Keeping the faith - maintaining momentum on a long transformation journey

    Sharon von Simson
    VP Global HR Shared Services
    Bombardier Transportation

    At 2:25pm to 3:10pm, Tuesday 15th May

  • Track D: Crossing the Borders Between Core F&A & Procurement: The Synergies Are Too Great to Ignore

    by Telenor Hungary

    • Change the business landscape to meet the requirements of a coordinated and collaborative response
    • Obtain full spend visibility
    • Control your cash outflows with accuracy
    • Discover why you should integrate a mail system like MS exchange and vendors with your ERP system
    • Coordinate local, regional and global Finance and Procurement production in a SSC perspective

    Terje Kløvås
    Business Development Director
    Telenor Key Partner AS

    At 2:25pm to 3:10pm, Tuesday 15th May

  • Track E: Panel: Finance Transformation - Views From the Front Line

    by HP, DHL Express and Stora_Enso

    Most organisations, whether private or public sector, are on a transformation journey to get greater value from their back office operations. The finance function's stakeholders are increasingly demanding - wanting agility, speed, competitiveness and value for money from finance - efficient effective transaction processing as well as fulfilling a "business partner" role. With so much pressure to change and at speed, it's not easy.

    • Share lessons learned, results and the factors for success
    • Discuss how partnering in a hybrid model can add value
    • Shortlist the SSOW top tips for finance transformation success

    Panel Moderator:

    Dave Brown
    EMEA Leader, F&A, Procurement, HR & Payroll Services
    HP

    Adrian Ryan
    Head of Finance Transformation
    Imperial Tobacco Group

    Javier Soteras
    DGF Accounting Project Manager
    DHL

    Paivi Iskanius
    Director, Service Management, Accounting Services, Head of GSSC
    Stora Enso

    David Trollope
    Former SVP Global Finance Systems
    Smith & Nephew

    At 2:25pm to 3:10pm, Tuesday 15th May

  • Track E: Panel: Finance Transformation - Views From the Front Line

    by DHL Express, HP, Stora_Enso and Smith & Nephew

    Most organisations, whether private or public sector, are on a transformation journey to get greater value from their back office operations. The finance function's stakeholders are increasingly demanding - wanting agility, speed, competitiveness and value for money from finance - efficient effective transaction processing as well as fulfilling a "business partner" role. With so much pressure to change and at speed, it's not easy.

    • Share lessons learned, results and the factors for success
    • Discuss how partnering in a hybrid model can add value
    • Shortlist the SSOW top tips for finance transformation success

    Panel Moderator:

    Dave Brown
    EMEA Leader, F&A, Procurement, HR & Payroll Services
    HP

    Adrian Ryan
    Head of Finance Transformation
    Imperial Tobacco Group

    Javier Soteras
    DGF Accounting Project Manager
    DHL

    Paivi Iskanius
    Director, Service Management, Accounting Services, Head of GSSC
    Stora Enso

    David Trollope
    Former SVP Global Finance Systems
    Smith & Nephew

    At 2:25pm to 3:10pm, Tuesday 15th May

  • Track A: Rethinking Change Management

    • Deal with disruption to the organisation during transition – swim up stream
    • Experiment with attics and techniques to guide employees impacted by the ss model
    • Create the organisation design and build the leadership to deliver
    • Remove the old ways of working and create need for ss delivery
    • Don’t be shy hail success

    Patricia Corbett
    Director HR Shared Services
    DFPNI

    At 3:10pm to 3:50pm, Tuesday 15th May

  • Track B: Getting Visibility and Control over Your Payments

    The demand for efficiency gains, stronger audit controls and industry initiatives such as SEPA are an important catalyst for organisations across the world to undertake the necessary strategic and tactical changes in their payments processes and bank communication infrastructures.

    • Flexibility to gain fast access to multiple banks
    • Ability to standardise payment processes
    • Central control
    • Visibility of cash
    • Reduction of bank and transaction costs
    • Centralisation of expertise
    • SEPA-compatible and future-proof solution
    • Compliance with SOX

    Bart Hendriks
    Group Treasurer
    Delek Europe

    Gert Jan Brillenburg Wurth
    Commercial Manager Benelux
    Hanse Orga International

    At 3:10pm to 3:50pm, Tuesday 15th May

  • Track C: Panel Discussion: Driving HR Operational Excellence: At the End of The Day It’s About the Business

    by Rolls-RoyceMotorCars, GlaxoSmithKline and PA Consulting Group

    • Manage customer perceptions and build intimacy to broaden your role
    • Foster greater intelligence to build closer ties to the business partners
    • Employ a globally coordinated strategy with local service centres – how do we do it? Having consistency where appropriate, having the right structure , a clear delineated handoff for whose responsible for what within a framework

    Panel Moderator:

    Andrea Schaffell
    Director – Shared Services and Outsourcing
    PA Consulting

    Alison Saunders
    Director HR Services
    GlaxoSmithKline

    Stuart Boyne
    SVP Global Head of HRSS
    Endurance

    Mark Judd
    Director – HR SSO
    Rolls Royce plc.

    At 3:10pm to 3:50pm, Tuesday 15th May

  • Track D: Modeling & Driving Global Process Ownership to Elevate the Value of P2P Activities: How Do We Do It?

    by Vodafone UK

    • Determine the mission of the GPO, including core objectives
    • Measure and monitor the initiatives and outcomes
    • Communicate the perceived benefits to transactional efficiency
    • Hear how Vodafone adopted an e-invoicing solution that went from RFI to RFP in 10 months

    Adrian Cooper
    Global Process Owner - P2P
    Vodafone Plc.

    At 3:10pm to 3:50pm, Tuesday 15th May

  • Track E: India & China: Trends & Opportunities

    • Focus on IP and Data Privacy issues
    • Assess real or perceived risks in China, despite its emerging popularity for financial services firms in F&A, IT & software development
    • Verify competitive cost structures variables for sourcing business consulting
    • Review labour costs into the sourcing calculation
    • Discuss the most common mistakes enterprise buyers make when evaluating India vs. China cost comparisons

    Cui Jian
    Deputy Director – Service Outsourcing Division
    Department of Commerce Jiangsu Province

    At 3:10pm to 3:50pm, Tuesday 15th May

  • Driving Value through Effective O2C Process Design – How having Effective Processes and Partnerships with BPO can drive value fo

    by International Paper

    Harry Wauters
    Director Global Financial Shared Services Centers
    International Paper

    Véronique Nassour
    Director Treasury & Credit
    International Paper

    At 4:20pm to 4:50pm, Tuesday 15th May

  • SSON’s Big Idea #3: Why Should Anyone Be Led By You?

    At 4:50pm to 5:30pm, Tuesday 15th May

  • Getting to a Quick ROI During Rapid M&A Growth

    Consolidation and change management typically drive the agenda for companies undergoing rapid growth, especially when that growth stems from acquiring companies. When companies experience significant M&A activity, the efforts to blend disparate systems and F&A functions often is underestimated, consuming the CFO’s office for as many as 18 months. How do you consolidate footprints of different systems? How do you integrate best practices? Petrogas achieved process improvement to meet industry standards and shifted to a new platform to more effectively absorb acquisitions, even at a fast growth rate of 30%. In this session, Petrogas will discuss how to leverage benchmark data to set quality standards, select a partner that drives efficiencies, and quickly get to an ROI during M&A growth.

    Peter O'Connor
    Head of Finance UK
    Petrogas Group

    At 5:30pm to 6:00pm, Tuesday 15th May

  • SSON’s Big idea #4: Survive and Thrive: Imagine a World Where You Report Into Rupert Murdoch & Simon Cowell….

    At 6:00pm to 6:45pm, Tuesday 15th May

  • Excellence Awards & Champagne Tasting Followed By Evening Celebration

    by British Petroleum, Shell, Coca-Cola, Unisys Corporation and Britvic Soft Drinks

    With Thanks To Our Judging Facility

    Lisa Hooley
    SPX

    George Connell
    Shell

    Lynda Atherton-Miles
    Britvic

    Fraser Kirk
    Coca Cola

    Chris Gunning
    Unisys

    Philip Whelan
    BP

    At 6:45pm to 7:30pm, Tuesday 15th May

Schedule incomplete?

Add a new session

Filter by Day