Add an eventPre-Conference Workshop D:
A session at 12th Annual European Shared Services and Outsourcing Week
Global Business Services (GBS) Service Management, a Pivotal Capability for GBS Evolution to More Agile Service Delivery
- Learn the fundamental concepts of GBS Service Management and recognize the tangible benefits of mastering these capabilities on delivering GBS efficiency and effectiveness
- Gain insight into how GBS Service Management capabilities should evolve as your GBS evolves and you can accelerate to achieve higher levels of Service Management, learning lessons from world-class GBS.
- Understand how GBS Service Management enables GBS organizations to meet enterprise demand for business agility
Martijn Geerling
Director - Practice leader, GBS Advisory Services, EMEA & Asia
The Hackett Group
Gerald Fass
Associate Principal, GBS Transformation
The Hackett Group
About the speaker
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The Hackett Group, Inc. (NASDAQ: HCKT), a strategic advisory and consulting firm, is a global leader in business performance improvement. bio from Twitter
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12th Annual European Shared Services and Outsourcing Week
Netherlands Netherlands, Amsterdam
14th–16th May 2012