Add an eventTrack C: Utilising Business Insights to Drive Continuous Improvements (for Start-Up SSOs)
A session at 12th Annual European Shared Services and Outsourcing Week
Wednesday 16th May, 2012
2:05pm to 2:50pm
- Upfront thinking about measuring customer satisfaction
- Keeping it Simple
- Tools for the Job – Workflow Management
- Customer Expectations and Reality!
- Taking Action – utilising the insights and making changes
- The Team Journey and understanding metrics
Michele Martin-Taylor
VP HR Transformation
DHL
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12th Annual European Shared Services and Outsourcing Week
Netherlands Netherlands, Amsterdam
14th–16th May 2012