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Track C: Utilising Business Insights to Drive Continuous Improvements (for Start-Up SSOs)

A session at 12th Annual European Shared Services and Outsourcing Week

Wednesday 16th May, 2012

2:05pm to 2:50pm (AMT)

  • Upfront thinking about measuring customer satisfaction
  • Keeping it Simple
  • Tools for the Job – Workflow Management
  • Customer Expectations and Reality!
  • Taking Action – utilising the insights and making changes
  • The Team Journey and understanding metrics

Michele Martin-Taylor
VP HR Transformation
DHL

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DHL Express

DHL Express official tweets with service alerts, news, hints and tips. bio from Twitter

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When

Time 2:05pm2:50pm AMT

Date Wed 16th May 2012

Short URL

lanyrd.com/srmmk

Official session page

www.ssoweek.com/…x?id=676748

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