Track C: Utilising Business Insights to Drive Continuous Improvements (for Start-Up SSOs)
- Upfront thinking about measuring customer satisfaction
- Keeping it Simple
- Tools for the Job – Workflow Management
- Customer Expectations and Reality!
- Taking Action – utilising the insights and making changes
- The Team Journey and understanding metrics
VP HR Transformation
About the speaker
DHL Express official tweets with service alerts, news, hints and tips.
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