Shared Services in the Public Sector 2012

Efficiency and Process Improvement for Mission Orientated Organizations

23 speakers

35 sessions

Day 1 Tuesday 13th November 2012

• 8:00am Pre-Conference Workshop A: Shared Services 101 - A Roadmap to Designing, Building and Executing

  presented by ScottMadden, Inc.

• 8:00am Pre-Conference Workshop B: Best Practice Business Cases to Support Shared Services Improvement Initiatives

  presented by See New Brunswick and Chazey Partners

• 8:50am Chairperson's Remarks

• 9:00am Panel Discussion

• 9:15am Evaluating Metrics and Performance Management Tools, Tips and Traps

  presented by Yale University and UniversityofMichigan

• 9:40am Quick Wins: Top 5 Methods to Gain Executive Sponsorship

• 10:30am SSON Opening Address & Chairman's Welcome Remarks

  presented by ssonetwork and ScottMadden, Inc.

• 10:45am Identifying and Communicating an Effective Service Delivery Culture

  presented by Yale University

• 11:25am Tailoring Private Sector Best Practices to Public Services Organizations

  presented by UC Davis Admissions

• 11:55am Public Sector Overseas: Trends in Shared Services and Lessons Learned

  presented by Chazey Partners

• 12:30pm Lunch

• 1:30pm Working Group: Building a Strong Business Case - Leveraging Shared Services to Meet Strategic Objectives

  presented by UniversityofMichigan, City of Charlotte and See New Brunswick

• 2:30pm Break

• 3:15pm Looking Glass Session... If I Could Do It All Over Again...

  presented by Mass. Transportation and Northern Health

• 3:45pm Industry Break Out Sessions

• 3:45pm Government Break Out Session

  presented by U.S. Army and BC Government News

• 3:45pm Healthcare Break Out Session

  presented by Interior Health

• 3:45pm Non Profit Organizations Break Out Sessions

  presented by The Y and Mobile Citizen

• 3:45pm Higher Education Break Out Session

  presented by U. of Washington and Univ. of Illinois

Day 2 Wednesday 14th November 2012

• 8:00am Conference Registration

• 9:45am Panel Discussion: Quantifying the Steps to Success & Establishing a Framework for Information Sharing

  presented by City of Ann Arbor and HHSGov

• 10:20am Break

• 11:00am Envisioning and Launching a Shared Service Initiative

  presented by NIH for Health

• 11:00am Growing and Transforming a Shared Services Organization

  presented by U.S. Coast Guard

• 11:40am Launching the New Organization & Building Collaborative Teams

  presented by City of Charlotte and U. of Washington

• 11:40am Generating Value Through Continuous Improvements

• 12:20pm Lunch

• 1:20pm Quick Wins: Top 5 Ways to Communicate to Employees about Change

• 1:25pm Cloud Based Solutions to Leverage Cost Savings and Increased Efficiency

• 2:00pm Funding Shared Services and Chargeback Models in Complex and Multi-Faceted Organizations

  presented by Interior Health

• 2:40pm Break

• 3:10pm Change Management

  presented by Northern Health

• 3:10pm Tools & Technology

  presented by HHSGov

• 3:30pm Process Mapping in Shared Services

  presented by UC Davis Admissions

• 3:50pm Effective Change Leadership: Garnering and Sustaining Executive Sponsorship

  presented by NASA

24 known attendees

9 people tracking this event