Sessions at SXSW Interactive 2012 about Compound Management

View as grid

Tuesday 13th March 2012

• Confessions of a Community Moderator

  by Nina Kester, Rebecca Russell, Chris Gokiert, Annalise Kaylor and Heidi Skinner

  Double agent. First Responder. Cheerleader.They’re all fair descriptors of the rising role of Community Manager. Whether you are one yourself or just morbidly curious about “the man behind the curtain,” you know there are incredible stories from those who have the rare opportunity to interact with both the brand and the customers.No matter how much they love their communities, moderators have their fair share of “I can’t believe this is happening” moments. All in real time. We’re here to confirm you are not alone. There is a community of Community Managers who have been in your shoes. Let’s come together to share, commiserate and learn about best practices in technology, fan management, governance and more from those representing Converse, Peanuts, Aveda, and Humana. Consider it your 12 Step Program. Don’t worry, all names will be changed to protect identities of the victims.

  • Community
  • Compound Management

  At 11:00am to 12:00pm, Tuesday 13th March

  In Longhorn, Omni Downtown

  Coverage audio clip