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Sessions at SXSW Interactive 2012 about Facebook

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Sunday 11th March 2012

  • The Most Important Panel You'll Ever Attend - How to Get Your First 100 Paying Customers [NO BADGE NEEDED]

    by Noah Kagan, Espree Devora, Liam Martin, Andrew Warner and Nathan Latka

    Event Website: http://appsumo100.eventbrite.com/

    PANEL OVERVIEW
    A business can't survive without customers, but how do you get someone to trust buying from your company when you are new. In this panel 5 proven business owners will reveal how they got their first 100 customers and developed at least 1000 core fans of their brand.

    Video (in case you don't feel like reading): http://youtu.be/x_ILQ12P5rU

    QUESTIONS ANSWERED
    How long did it take to get 100 paying customers?
    What main marketing tactic did you use to get 1000 core fans?
    How did you discover how much your market would be willing to spend on your product/service?
    Were you nervous that no one would be interested in what you had to offer?
    What is the number one thing that makes your potential customers trust you to purchase?

    PANELISTS
    Moderator, Espree Devora – ZexSports and Save Business Time - "The Girl who Gets it Done" is the founder of Save Business TIme, a guide of online business tools, and ZexSports, a search engine dedicated to local action sports events, and co-founder of Women in Action Sports (WIAS).
    Noah Kagan – AppSumo - After graduating from Berkeley Haas School of Business, Noah worked in marketing at Intel before becoming the 30th employee at Facebook, 4th employee at Mint.com and ultimately founded AppSumo, THE leading on-line resource for tools and training for entrepreneurs and start-ups.
    Liam Martin - TimeDoctor and Staff - After graduating with a masters in Sociology from McGill University, Liam opened a small tutoring company which grew to over 100 employees, he consults on outsourcing and process design and is now working as a co-founder at www.staff.com, an elite remote working network where employers can find full time employees at a fraction of brick and mortar employees.
    Andrew Warner – Mixergy - Andrew has interviewed a wealth of entrepreneurs, startups, press, lurkers, and ambitious upstarts. Mixergy.com is a daily online interviews of successful entrepreneurs, such as Jimmy Wales (founder of Wikipedia), Tony Hseih (Zappos)
    Nathan Latka – Lujure - Nathan is Co-Founder and CEO of Lujure.com, a tool that helps you build a fan page in under 30 seconds. After losing his job, he decided to build a company around what he knew best: Facebook. This is the story of a scrummy college guy who goes from his dorm room, to the Lujure boardroom which now empowers over 45,000 business owners online.

    SIGN UP NOW!
    Purchase before February 29 and receive access to 2 bonus mastermind sessions:
    Monday, March 5, 8:30 PM CST - Ask your questions of development outsourcing expert, Liam Martin, co-founder Staff.com
    Tuesday, March 6, 8:30 PM CST - Learn how to sell and make money for your mobile app with Jonathon Kay, former head of marketing for Grasshopper, co-founder Apptopia and creator of Learn 2 Buzz.
    OVER $2000 in Panel Perks!
    VIP Staffing from Staff.com
    Face time with other panelists
    Credit from AppSumo
    Credit from Lujure.com Facebook Brand Page builder tool
    Lean Launch Action Guide from Mixergy
    Hang with Noah Kagan - 30th employee at Facebook, 4th employee at Mint.com, founder of AppSumo - a general marketing wizard
    The opportunity to meet event organizer super team, Espree Devora, and Sara Norris... PRICELESS!

    At 9:00am to 11:00am, Sunday 11th March

  • But Hasn't Politics Always Been Social?

    by Adam Conner and Katie Harbath

    Everyone is talking about how "social media" is changing politics and elections. But hasn't politics always been social? Townhalls, rallies, knocking on doors, talking to friends and the act of asking for a vote has always been a social experience. But now, thanks to new technology, we can see what social means for politics in the U.S. and around the world. Join Facebook's political outreach gurus, Adam Conner (D) and Katie Harbath (R), as these bipartisan campaign veterans explain why “social” isn’t a new phenomenon but the core of American democracy and how 2012 can become year of "the social campaign."

    At 12:30pm to 1:30pm, Sunday 11th March

    In Salon B, AT&T Conference Center

    Coverage audio clip

Monday 12th March 2012

  • Credits Coins Cash: Social Currency & Finance 2.0

    by Ren Reynolds, John Corpus, Ellie Wheeler, Jeremy Nusser and Vincent Higgins

    While Second Life and other online worlds have propagated virtual economies with their own "millionaires", 2011 saw virtual currencies break into the marketing mainstream. Facebook Credits were launched with the backing of brands including Walmart and Zynga; Google Wallet was announced and BitCoin rose, then fell, then rose then – who knows? As we enter 2012 the question ‘what is currency?’ has never been more relevant for so many people. And more applicable to marketers, how does our understanding of the 4 P's (product, price, promotion, place) change in a world of virtual currencies? This is both a philosophical and highly practical question: if you buy something with Microsoft points – have you really bought it? How much did you pay? What if you are hacked or get kicked off the platform – it is still yours?This panel will examine the state of virtual currency, where it is heading, and consider how marketers should be evolving their strategies to account for virtual currencies.

    At 11:00am to 12:00pm, Monday 12th March

    In Sabine, Hilton Garden Inn Austin Downtown

  • 5 Reasons You Should Stop Investing in Facebook

    by Niki Weber

    Brands have been diving head first into Facebook over the past few years but their social reality has failed to live up to their lofty expectations. Guided by a sea of experts who can say "social" but can't do social, brand pages often resemble online ghost towns with engagement that consists of mere small talk and fake smiles. To make matters worse, Facebook went from a friendly handhold to a ruthless chokehold of world-wide-web domination. This Future 15 session will help you put Facebook back in its rightful place.

    At 11:15am to 11:30am, Monday 12th March

    In Texas Ballroom 4-7, Hyatt Regency Austin

Tuesday 13th March 2012

  • I May "Like" You, but I'm Not in Like with You

    by Chloe Gottlieb

    So people “like” your brand on Facebook. Big deal.

    Many brands have become slaves to the “like” button. They give away valuable stuff in return for a passive thumbs-ups, never realizing that this behavior could actually be cheapening their customer relationships.

    “Likes" come easy, but real relationships come with real exchange and sacrifice. The laws of currency show that people value something more when they have to give something to get it. And if brands can provide experiences that solve real problems, they can ask for more in return. What can brands offer customers so that they have more skin in the game?

    In this session, we will look closely at examples of a deeper, more balanced value exchange between consumers and brands. We will discuss strategies to uncover what your brand has to offer, and what your most valuable customers can give in return.

    At 9:30am to 10:30am, Tuesday 13th March

    In Capital Ballroom B, St David's Bethell Hall

  • Facebook Credits: Not Just for Virtual Goods

    by Dean Alms, Suchit Dash and Brittany Darwell

    Facebook Credits, the social network's virtual currency, at first was only used as a payment method for virtual goods in social games. However, with Facebook now that all Facebook Games exclusively use Credits for payments, more users are maintaining a balance of Credits, and more users want them. This has opened new business and marketing opportunities. Content owners can license streaming access or downloads of their content in exchange for Facebook Credits. Meanwhile, ecommerce companies can reward users with Credits for marking purchases or signing up for email lists. Representatives of companies pioneering the use of Facebook Credits outside of social games will discuss the current state of Facebook Credits and their typical uses, explain how virtual currencies are already disrupting several industries, and debate which types of transactions are the next to be changed by the emergence of a virtual currency that is in demand and cheap to distribute.

    At 12:30pm to 1:30pm, Tuesday 13th March

    In Capital Ballroom, Omni Downtown

    Coverage audio clip

  • The Facebook Customer Service Challenge for Brands

    by Bryan Person, Eric Ludwig, Molly DeMaagd and Mark Williams

    Managing customer service on a Facebook Page is a messy proposition, particularly for large businesses and brands. Increasingly impatient customers and fans are flocking to the Facebook Wall to fire off specific questions or complaints about product and service issues, with the expectation of receiving a rapid-fire satisfactory response and the threat of making a big stink across their social networks if they don’t. Plus, the exchange happens right out in the open for all to see. How can brands cope?

    From discussions on scaling staffing coverage to evaluating when to respond and the right tone to take, our panelists will share their experiences, hiccups, and words of wisdom for carrying out good customer service in the challenging Facebook environment.

    At 12:30pm to 1:30pm, Tuesday 13th March

    In Capital Ballroom B, St David's Bethell Hall