by Wenxiang Wu
At the South by Southwest (SXSW) festival, Zopim (www.zopim.com), a leading provider of cloud-based Customer Engagement solutions, will hijack the city of Austin, TX to sow the seeds of customer love.
Leveraging SXSW attendees' infamous love for the fun and wacky, "The Support Grinch", a superbad green monster will be unleashed onto the streets on 9th March 2012. He will terrorize innocent civilians with his unsanitary vocabulary, outrageous hairdo and evil smirk.
Fortunately, his green Achilles' Heel is well-documented - the Support Grinch hates hugs. This SXSW, join hands with thousands of heroes on HugTheGrinch.com to hunt the Grinch down. Snap photographic evidence of your loving heroics, and stand a chance to win great prizes, including the ultimate MacBook Air, sponsored by the customer lovers from Zopim!
Very much like the free hugs movement, our goal is to spread spontaneous fun and happiness at SXSW through this mobile game that we conceived in our spare time over the past two weeks.
Linking back to our business, customer engagement software is only part of the equation for customer happiness. We see our users inject great passion, humor and spontaneity when using Zopim to chat with their customers. This reinforces our belief that true customer joy can only be delivered when people within the organization are truly happy, in line with the values of the Delivering Happiness movement.
About Zopim
Aside from this fun HugTheGrinch side project, our full time job is building amazingly simple customer engagement tools. Our award winning flagship product - Zopim Live Chat - has helped more than 35,000 online businesses wow their customers through real time chat engagement. With Zopim, our customers are happily targeting high-value website visitors, chatting directly with customers, building great relationships and increasing brand equity, everyday.
by Bob Goodman, Jason Jacobs, Maria Ly, Kevin McCoy and Kevin McCoy
Tools like Nike Plus and FitBit, apps like Lose It, Run Keeper, and Skimble, and communities like Daily Burn and Spark People are helping to change everyday workouts from a solitary to a social pursuit. The magic of these devices, tools, and communities enables people to track their fitness, undertake fitness programs, track and share their progress overtime, and learn from peers and professionals. This panel will look at where it’s all headed and what it means for everyday interactive experiences. Conversation will include the provocative question: can the Internet make you fit?
by Noah Kuttler
The social media challenges of a large enterprise are unique from those of a startup. For example: what are often "simple" person-to-person tasks at a startup do not necessarily scale when they are administered in a company of over 1,000 employees. This meetup is designed to bring both employees of large enterprises, as well as the agencies who work with them, together to share advice, tips and make connections.
Social Media and Social Networking Technologies start-up companies pitching their products and/or services in round one to high profiled industry expert judges.
Emcee: Brad Burnham (Union Square Ventures)
Judges: Maria Thomas (Axios Ventures), Andrew McCollum (New Enterprise Associates / Facebook), Jeff
Dachis (Dachis Group)
Finalist: Whodini, Banjo, Thirst Labs, Votifi
For more information about the SXSW Accelerator event click here - http://sxsw.com/interactive/star...
Social Media and Social Networking Technologies start-up companies pitching their products and/or services in round one to high profiled industry expert judges.
Social Media and Social Networking Technologies
Emcee: Brad Burnham (Union Square Ventures)
Judges: Maria Thomas (Axios Ventures), Andrew McCollum (New Enterprise Associates / Facebook), Jeff Dachis (Dachis Group)
Finalist: vox.io, SceneTap. Hoot.Me, IB5k
For more information about the SXSW Accelerator event click here - http://sxsw.com/interactive/star...