Sessions at SXSW Interactive 2012 in St David's Bethell Hall

View as grid

Your current filters are…

Sunday 11th March 2012

Monday 12th March 2012

  • New Media and CSR: Communicating Corporate Good

    by Chris Miller, Nick Aster, Mitch Baranowski, Dale Hart and Christine Diamente

    Since the early days of philanthropy, companies have sought to communicate their corporate social responsibility and sustainability accomplishments. Too often these communications are the staid stacks of paper that no one reads, or worse, the banal press release that falls on indifferent ears.

    But, going hand in hand with the rise of more sustainable thinking, some innovative companies have learned to use interactive media to make their CSR communications come alive: Two-way communications, transparent supply chain tools, c-suite twittering, online video and social media. Understanding the power of these technologies in a corporate setting leads not only to better communication, but a more powerful, authentic brand to prosper behind.

    Let's learn from the companies and professionals making it happen.

    At 3:30pm to 4:30pm, Monday 12th March

    In Capital Ballroom B, St David's Bethell Hall

  • Community & Influence: How Not to Piss People Off

    by Evan Hamilton, Maria Ogneva, Frank Eliason and Megan Berry

    Marketing is social. We're all sold. But how do you maximize your return in social without appearing like a douchebag? One the one hand, top influencers in the social space are the ones who can truly drive action back to your brand. Yet, on the other hand no one likes a brand who refuses to interact with the little guy. As social marketing becomes more serious, more serious metrics are being demanded -- learn what works and what doesn't. And what about service -- should influence affect whom you help first?

    At 5:00pm to 6:00pm, Monday 12th March

    In Capital Ballroom B, St David's Bethell Hall

Tuesday 13th March 2012

  • I May "Like" You, but I'm Not in Like with You

    by Chloe Gottlieb

    So people “like” your brand on Facebook. Big deal.

    Many brands have become slaves to the “like” button. They give away valuable stuff in return for a passive thumbs-ups, never realizing that this behavior could actually be cheapening their customer relationships.

    “Likes" come easy, but real relationships come with real exchange and sacrifice. The laws of currency show that people value something more when they have to give something to get it. And if brands can provide experiences that solve real problems, they can ask for more in return. What can brands offer customers so that they have more skin in the game?

    In this session, we will look closely at examples of a deeper, more balanced value exchange between consumers and brands. We will discuss strategies to uncover what your brand has to offer, and what your most valuable customers can give in return.

    At 9:30am to 10:30am, Tuesday 13th March

    In Capital Ballroom B, St David's Bethell Hall

  • Juggalos: Rabid Branding, a Case Study

    by Jenny Benevento

    The Insane Clown Posse, a Detroit gangsta rap group who literally dress like clowns, have leveraged a rabidly devoted fan base to become the best selling indie band of all time (for REAL). They've accomplished this without radio airplay, major label endorsement, or any mainstream media exposure. In addition to selling millions of albums for decades, they make millions in merchandising every year. The group's brand is so far reaching that millions of people who have no interest violent clown rap have watched their viral videos.

    We'll look at what the band did historically to garner such a devoted fanbase and how you can do the same for your brand. If these clowns can make 7 figures a year, so can you!

    At 11:00am to 12:00pm, Tuesday 13th March

    In Capital Ballroom B, St David's Bethell Hall

  • The Facebook Customer Service Challenge for Brands

    by Eric Ludwig, Mark Williams, Molly DeMaagd and Bryan Person

    Managing customer service on a Facebook Page is a messy proposition, particularly for large businesses and brands. Increasingly impatient customers and fans are flocking to the Facebook Wall to fire off specific questions or complaints about product and service issues, with the expectation of receiving a rapid-fire satisfactory response and the threat of making a big stink across their social networks if they don’t. Plus, the exchange happens right out in the open for all to see. How can brands cope?

    From discussions on scaling staffing coverage to evaluating when to respond and the right tone to take, our panelists will share their experiences, hiccups, and words of wisdom for carrying out good customer service in the challenging Facebook environment.

    At 12:30pm to 1:30pm, Tuesday 13th March

    In Capital Ballroom B, St David's Bethell Hall

  • Mobile Ads: Best Practices for the Music Industry

    by John Bolton, Bobby Rosenbloum, Archie O'Connor, Aaron Ray and Jeff Roberto

    Navigating the mobile-digital music landscape is difficult at best. The growing number of mobile music providers who is focused on or struggle with - how to distribute, monetize, drive downloads, and engage in consumer behaviors. This session will feature insights from key stakeholders in the mobile music space, including service providers, managers, musicians, lawyers, and platform technologies. We will discuss pain points within this space and effective best practices to minimizing barriers. Music downloads to mobile phones is a $2.4 billion industry today and is expected to hit $5.5 billion by 2015 (Jupiter Research), yet the discourse between the stakeholders has yet to mature. Come join the conversation and be at the forefront of the mobile music revolution. This session is sponsored by InMobi.

    At 3:30pm to 4:30pm, Tuesday 13th March

    In Capital Ballroom B, St David's Bethell Hall

  • Leif to Bieber: The Web Has Changed Nothing

    by Sara Meaney and Al McWilliams

    Let’s face it. Leif Garrett (1979) and Justin Bieber (2011) are the same thing. Both made music videos, both had photo spreads in Tiger Beat, and both look(ed) more like girls than boys. It’s the same marketing formula: brand, messaging and distribution.

    This point/counter-point style presentation will discuss examples of how the formula for marketing success has largely remained unchanged over the past decades, despite the rapid introduction of new channels.

    The presenters will challenge the audience to think critically about the role of the Internet (distribution channel) vs. the quality of the brands and the messages themselves, while focusing on the need for a “back to basics” approach to marketing and communications, regardless of channel or medium, online or offline. Come prepared to debate and open to having your perspective widened.

    At 5:00pm to 6:00pm, Tuesday 13th March

    In Capital Ballroom B, St David's Bethell Hall

    Coverage audio clip