Quality Across Borders: Practical Measures to Ensure Best-Value Documentation in Global Technology Businesses

A session at Technical Communication UK 2012

  • Veronica Broughton-Shaw

Tuesday 2nd October, 2012

2:30pm to 5:00pm (GMT)

Targeted at managers, authors, and editors working in – or interested in the challenges of – a global technology environment Nowadays, software is being developed in English all over the world. In a context where co-location is seen as a must, the technical authors writing the accompanying documentation commonly don’t have first-language proficiency in English. Similarly, English is frequently not the language of habitual use for the consumers of the documentation. These factors result in new challenges with respect to training of technical authors and documentation quality processes.

In this workshop, using exercises and examples, we look at what problems that can arise and what can be done to combat these problems, for example:

  • How can you guarantee documentation quality when documentation is written by authors in many different countries, or when authors do not have first-language proficiency in English?
  • What do you need to take into account when users are not native speakers of English?
  • How can you build quality into all aspects of the documentation process: recruitment and training of authors, the writing process, validation and analysis of content?

The session focuses particularly on linguistic aspects. Look forward to a practical session with exercises and lots of examples!

About the speaker

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Veronica Broughton-Shaw

Managing Director of I.V. Solutions Ltd

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Time 2:30pm5:00pm GMT

Date Tue 2nd October 2012

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