Wednesday 3rd October, 2012
10:10am to 10:50am
In 2011, ARM Technical Publications went out to talk to our external customers for the first time. We were planning the move from a traditional book-based workflow to a DITA environment and wanted to find out how our customers used our documentation and what they thought of it. We conducted a series of User and Task Analysis sessions with assistance from the Rockley Group and got input from 13 groups of engineers and managers in China, Korea, India, Japan, and the USA.
Director of Technical Communications for ARM Ltd
Technical Publications Department at ARM
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