Wednesday 3rd October, 2012
10:10am to 10:50am
“If a product is intuitive enough, there’s no need for a user guide”. Does this sound familiar? The role of the technical communicator has changed over the last couple of decades. One aspect of change concerns the reduction of user assistance material that accompanies new products. The evolution of product development and design attempts to eliminate the need for comprehensive instructions. For the professional technical communicator, such a trend potentially limits the scope of their work. This presentation discusses the issues facing technical communicators working in an increasingly specialised field of activity. It covers the impact on their training and experience and the need for diversification. The session also speculates on the role user documentation might play in the future, especially in a global context. The content is of relevance to all levels of technical communicator, whether new or experienced.
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