A Five-Stage Process for Online Social Network Change

A session at Technical Communication UK 2012

Wednesday 3rd October, 2012

2:30pm to 3:10pm (GMT)

In her earlier research, Makayla Lewis looked at the experiences and challenges faced when people with the physical disability cerebral palsy use online social networks (OSN). The work identified that abrupt and changing user interfaces prevented people from communicating online or slowed them down. Based on these findings, a longitudinal web 2.0 monitoring and analysis study was carried out to investigate how changes are introduced to OSNs, their effect on users and the factors that encourage change acceptance on the part of users. The longitudinal study was divided into three studies: two studies investigated real world examples of OSN change by observing the actions of change agents, e.g. Twitter and Facebook, and their effect on OSN users, and a survey study asked OSN users about their experiences of change. The studies were used to develop a novel 5-stage process for OSN change for change agents to follow. This presentation will summarise the four studies and introduce the change deployment process.

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Makayla Lewis

By day Dr of #HCI, Research Fellow @BrunelUni interests #UX #CyberSecurity #a11y. By night doodler & @SN_hangout @SketchnoteLDN organiser. Day dreams in 35mm 🎞 bio from Twitter

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Time 2:30pm3:10pm GMT

Date Wed 3rd October 2012

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