Internationalization as an Accessibility Issue

A session at Technical Communication UK 2012

Wednesday 3rd October, 2012

3:30pm to 4:10pm (GMT)

Accessibility ensures that products and their documentation provide inclusive access to customers, regardless of their particular abilities. One dimension which frequently shuts out wide ranges of customers are national borders and the languages and conventions they denote. Internationalization is an accessibility issue in user interfaces and documentation. In several ways, it affects whether you can reach your customers.

Language can be:

  • Inclusive when it is comprehensible to customers who speak English as a Second Language
  • Exclusive when it relies on specific cultural conventions, idioms or references, including common items, such as date and time Readability can be
  • Inclusive when it complies with Unicode character sets
  • Exclusive when it presents mangled text to customers with different location settings

Examples and forms can be:

  • Inclusive when they support different international conventions
  • Exclusive when they are limited, for example, to 5-digit zip codes

This panel discussion of experienced international tech writers discusses these issues and more with examples and suggestions how to make technical communications more inclusive and hence more successful internationally.

About the speakers

This person is speaking at this event.
Ray Gallon

Humanist Nerd bio from LinkedIn

This person is speaking at this event.
Kai Weber

Passionate about #techcomm to make users excel and look good.

This person is speaking at this event.
Robert Hempsall

Me? I rewrite stuff to make it easy to understand, and redesign stuff to make it easy to use (bills, forms, letters, instructions - things like that) bio from Twitter

This person is speaking at this event.
Karen Mardahl

Geeky, nerdy, webgrrl, technical communicator (a11y, UX, CS) - mostly just me - and occasionally in Danish. bio from Twitter

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Time 3:30pm4:10pm GMT

Date Wed 3rd October 2012

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