Thursday 4th October, 2012
9:00am to 9:40am
Technical support are on the front line, we get the calm, the angry, the novices and the experts. All of these users have very different needs, and technical support need to have lots of information at their fingertips to supply these users needs. This session will talk about the current needs of support staff and what we will need from developments like wikis, tooltips and videos.
All views are my own. I like olives and free stuff, I also make the greatest roast potatoes ever. bio from Twitter
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