Customer Experience Management in Telecoms – North America

Learn how to establish a cross-functional approach to CEM and deliver a seamless customer experience across multiple touch points whilst maximising your profitability

1 session

Day 1 Tuesday 23rd October 2012

• 9:00am Examining how to break down departmental silos and establish a cross-functional approach to improving the customer experience ac

Day 2 Wednesday 24th October 2012

Day 3 Thursday 25th October 2012

1 known attendee

1 person tracking this event