Integration, interaction, impact: taking social media activity to the next level

A session at The Social Media Revolution

  • Janice Waugh
  • Annastasia Ward

Tuesday 29th May, 2012

11:50am to 12:25pm

Essex introduced social media accounts gradually to improve customer experience, beginning with the first e-newsletter in 2006 and most recently the Essex Libraries YouTube channel in 2011. The focus is now to develop our online relationship with customers and increase channel synergy to enhance customer service and library reputation.

Janice Waugh, Audience Development Manager & Annastasia Ward, Reader Services Development Manager, Essex Libraries

About the speakers

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Janice Waugh


This person is speaking at this event.
Annastasia Ward


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Time 11:50am12:25pm GMT

Date Tue 29th May 2012

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