Promise is debt

A session at Topconf Tallinn 2012

Thursday 1st November, 2012

9:45am to 10:30am (TMT)

Did you ever...
...feel you have no grip on the situation?
...try to solve problems but the team seems to be stuck in a vicious circle?
...put out fire after fire, where putting out one fire seems the ignite the next one?
In this presentation, we describe a recognizable story from our experience – a team makes promises to their customer in such a way that it becomes almost impossible to fulfil them...
This creates a downward spiral of making promises, breaking promises, and making new promises to compensate the customers' disappointment. In the end, both the team and customers lose trust and the team loses its credibility. We will show what the root causes are and how you can really solve the problem, using systems thinking with diagrams of effects.
Systems thinking is an approach where a (part of an) organisation or project is seen in terms of variables that influence each other. Systems thinking focuses on the interdependence of parts instead of linear cause-effect relations. It is about seeing the whole and about dynamics and change, with feedback playing an essential role.
Systems thinking helps to make mental models of different stakeholders explicit and to see not-so-obvious effects and self-reinforcing loops. This makes it easier to find effective interventions.

About the speaker

This person is speaking at this event.
Willem van den Ende

Independent software developer, freestyle consultant, trainer and coach bio from Twitter

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Time 9:45am10:30am TMT

Date Thu 1st November 2012

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