How to Support 10,000 Incoming Calls & Have Fun Doing it

A session at TwilioCon 2012

Thursday 18th October, 2012

1:40pm to 2:10pm (PST)

The Twilio platform can support tens of thousands of simultaneous calls, however, your target can not. We'll take a look at an advocacy use case, where 10,000 engaged activists picked up the phone to dial their legislator. This session will give you the tips and techniques to benefit you, your callers and your mission when supporting massive numbers of inbound calls. We'll cover Twilio features like voicemail, transcription, failover numbers and call interrupting, plus scripts to review your past call logs, what patterns to expect and fun ways to handle your leftover calls.

About the speaker

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Mal McKay

Lead Developer,Mobile Commons

Next session in Unlocking The Box

2:20pm Deploying Next Generation Systems with Zero Downtime by Tim Milliron, Frank Stratton and Adam Ballai

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Time 1:40pm2:10pm PST

Date Thu 18th October 2012

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