Thursday 18th October, 2012
1:40pm to 2:10pm
The Twilio platform can support tens of thousands of simultaneous calls, however, your target can not. We'll take a look at an advocacy use case, where 10,000 engaged activists picked up the phone to dial their legislator. This session will give you the tips and techniques to benefit you, your callers and your mission when supporting massive numbers of inbound calls. We'll cover Twilio features like voicemail, transcription, failover numbers and call interrupting, plus scripts to review your past call logs, what patterns to expect and fun ways to handle your leftover calls.
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