UCISA Support Services Conference 2012

Great Expectations

12 speakers

Coverage of UCISA Support Services Conference 2012

32 sessions

Day 1 Tuesday 10th July 2012

• 10:30am Pre-event business sessions

• 12:00pm Lunch

• 1:00pm Welcome

  presented by Tom Mortimer

• 1:10pm Defining services and demonstrating value (Would you run a restaurant without a menu…?)

  presented by Barclay Rae

• 2:00pm Discussions with a difference

• 2:35pm Refreshments

• 3:05pm Discussions with a difference

• 3:30pm IT's time to open the curtains...

  presented by Diana Bannister

• 4:20pm PechaKucha 20x20– let the delegates participate

• 7:00pm DInner

Day 2 Wednesday 11th July 2012

• 9:30am Assessing the state of the nation

  presented by Nici Cooper

• 10:20am Social media: For ourselves and for our customers

  presented by Brian Kelly

• 11:10am Refreshments

• 11:40am Going on a journey

  presented by Aline Hayes

• 12:20pm Lightning Strikes

• 12:30pm Lunch

• 1:30pm Feedback from discussions with a difference

• 1:50pm Service Management - professionalism, CPD & mentoring

  presented by Matthew Burrows

• 2:40pm The Social IT Service Desk

  presented by Maff Rigby

• 3:20pm Lightning strikes

• 3:30pm Refreshments

• 4:15pm Into the wild: embracing the anarchy

  presented by Helen Keegan

• 4:55pm Lightning Strikes

• 7:00pm Drinks reception and conference dinner at Crewe Hall

Day 3 Thursday 12th July 2012

• 9:30am Great Expectations: a story of development and discovery at MMU

  presented by Mark Stubbs

• 10:10am Lightning strike

• 10:20am An MMU student's viewpoint

  presented by Becci

• 11:10am Refreshments

• 11:40am Anticipating the 9K world; redefining student support services to embrace a new paradigm

  presented by Lucy B

• 12:20pm Lightning strike

• 12:30pm Conference close

• 1:00pm Lunch

27 known attendees

3 people tracking this event