Sessions at UCISA Support Services Conference 2012 on Thursday 12th July

Themes of development and discovery called to mind by Great Expectations will be explored in this case study of Manchester Metropolitan University’s project to transform the student experience through a new undergraduate curriculum, new administrative and quality processes and a new personalised learning environment that wraps institutional resources around the learner.

The purpose of the Lightning Strikes is to give you the opportunity to discuss the presentation/session that had just been presented.

5–10 minutes are allocated to comment and highlight any parts of the presentation that you found interesting, make any notes and share thoughts with the colleagues on your table.

We may collate the top comments and put them up on flip charts around the room so everyone can take a look and see what people were getting out of the sessions.

This will also give you more opportunities to network with your peers so I urge you to move around different tables so you have a chance to chat and speak to people that you may not have spoken with in the past.

This session will consider some of the challenges faced when communicating across the diverse student population at MMU.
By the end of the session participants will have This session will consider some of the challenges faced when communicating across the diverse student population at MMU. By the end of the session participants will have:

An increased awareness of some of the issues faced by a diversity of students and their perspective on student life at MMU
Learned more about their own attitudes to the different types of students studying at MMU
Explored ways of communicating to improve engagement

The demand for a coherent, consistent and high quality student experience is the key driver for change. Student expectations are increasingly heightened and demands for longer service hours, flexible access and transparent, efficient and responsive services are common. King’s has initiated a number of initiatives to improve the student experience including reviewing communication channels, utilising social networks to create a sense of community, co-locating student services and improving query referral mechanisms.

The purpose of the Lightning Strikes is to give you the opportunity to discuss the presentation/session that had just been presented.

5–10 minutes are allocated to comment and highlight any parts of the presentation that you found interesting, make any notes and share thoughts with the colleagues on your table.

We may collate the top comments and put them up on flip charts around the room so everyone can take a look and see what people were getting out of the sessions.

This will also give you more opportunities to network with your peers so I urge you to move around different tables so you have a chance to chat and speak to people that you may not have spoken with in the past.