Social media: For ourselves and for our customers

A session at UCISA Support Services Conference 2012

Wednesday 11th July, 2012

10:20am to 11:10am (GMT)

IT Services have traditionally played a role in managing scarce IT resources which were provided in order to support the teaching and learning, research and administrative functions of the institution.

The management functions included clearly defined Acceptable Use Policies, together with the provision of a set of applications with corresponding levels of support.

But now IT no longer seems to be a scarce resource. The vast majority of staff and students are likely to have their own desktop or laptop computers and also smart phones or tablet computers - and will expect to be able to use these devices and the applications they are familiar with to support their work and study in addition to their use in social and personal activities.

In this talk Brian will describe how those working in IT Services should feel pleased that a long-standing commitment of the benefits of IT is now widely accepted. Brian will describe how changes in the IT culture are needed in order for support services to be able to respond appropriately to the changes in ownership of devices as well as the importance of social media and cloud services - and how these changes will include embracing use of such services in order to enrich the quality of the service provided to the (fee-paying!) user communities.

About the speaker

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Brian Kelly

Independent consultant at UK Web Focus Ltd. Recent content at http://www.rebelmouse.com/briankelly/

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Time 10:20am11:10am GMT

Date Wed 11th July 2012

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