Add an eventService Management - professionalism, CPD & mentoring
A session at UCISA Support Services Conference 2012
Matthew Burrows will take you on a tour of the development of Service Management as a profession. During this presentation he will cover the following:
Professionalism in Service Management
Trends, emerging needs and observations
Continual Professional Development (CPD)
Mentoring
priSM Credentialing
SFIA
About the speaker
This person is speaking at this event.
Passionate about sharing experience & quality content. Regular speaker on BSM, ITSM, Transformation, CPD, professionalism, priSM, itSMF, SFIA etc. bio from Twitter
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