Add an eventUserConf 2012
The conference about keeping your customers (happy).
12 October 2012
The first and only event of its kind focused completely on understanding and helping users.
Almost as important as what we will have is what we won’t have: a litany of tedious panels and speakers droning on about metrics that were relevant 15 years ago.
UserConf also includes activities designed to help you connect with and learn from peers who share similar interests.
9 speakers
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Ben Congleton Olark
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Kevin Hale @ilikevests Senior Product Manager, SurveyMonkey
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Mathew Patterson @mrpatto Head of Customer Support, Campaign Monitor
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Jessica Semaan @jessemaan Customer Service Operations Manager, Airbnb
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Richard White @rrwhite CEO, UserVoice
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Sarah Hatter @sh Founder, CoSupport
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Dana Kilian @kilianator VP of Customer Experience, Eventbrite
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Chase Clemons @chaseclemons Customer Support, 37signals
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Doug Turnure @dougt Customer Feedback Program Manager, Microsoft Visual Studio
Speaker directory
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Coverage of UserConf 2012
8 sessions
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How to Design Software Users Love
presented by Kevin Hale
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Why Customer Care is the Future of Business
presented by Richard White
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Trying New Things
presented by Chase Clemons
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All Hands Support
presented by Ben Congleton
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When it all goes wrong (because it will)
presented by Mathew Patterson
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Quickly scaling to 24/7 phone support
presented by Jessica Semaan
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When audiences don’t agree
presented by Dana Kilian
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Customer conversations at massive scale
presented by Doug Turnure
in more detail
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14 known attendees
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