How to walk away from your Outage looking like a HERO

A session at Velocity 2012

Monday 25th June, 2012

1:45pm to 3:15pm (PST)

Using Outage and Incident Analysis templates we have developed and refined at WebMD, we will walk you through conducting your own investigation. We will cover everything from which data to collect, meaningful metrics to calculate, and how to feed your findings back into impacting improvements for the next event. We want to help you turn the trauma of an outage into a operational triumph.

About the speakers

This person is speaking at this event.
Derek Chang


This person is speaking at this event.
Teresa Dietrich


Next session in Ballroom ABCD

3:45pm Benchmarks, Performance, Scalability, and Capacity: What's Behind the Numbers? by Baron Schwartz

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Time 1:45pm3:15pm PST

Date Mon 25th June 2012


Ballroom ABCD, Santa Clara Convention Center

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