Monday 25th June, 2012
1:45pm to 3:15pm
Using Outage and Incident Analysis templates we have developed and refined at WebMD, we will walk you through conducting your own investigation. We will cover everything from which data to collect, meaningful metrics to calculate, and how to feed your findings back into impacting improvements for the next event. We want to help you turn the trauma of an outage into a operational triumph.
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