Sessions at Webstock 2012 about Happiness

Friday 17th February 2012

• Delivering Happiness

  by Jenn Lim and Tony Hsieh

  Tony Hsieh and Jenn Lim will discuss the different ingredients used by Zappos.com to build a long-lasting enduring brand including the importance of customer service and company culture. Tony will talk about how focusing on happiness, as a business model, has created happy customers, happy employees, and happy vendors enabling the company to expand beyond selling shoes to clothing, bags, and other product categories. They will dive into his research on the science of happiness and how it has applied to business. Focusing on the importance of a higher purpose, beyond just profits, will drive business results.

  • Happiness

  At 4:10pm to 5:25pm, Friday 17th February

  In Main auditorium, Wellington Town Hall

  Coverage note