Wednesday 15th February, 2012
9:00am to 5:00pm
The primary obstacle prevent teams from producing great, innovative designs is not having a shared understanding of who the users are, what they want, and how the team will meet their needs. Without shared understanding, everyone moves to their own beat of the drum, and the resulting design is convoluted, complex, and frustrates when it should delight.
In this workshop, Jared will share proven and effective tools to help teams deliver innovative experiences for their users. He'll show how teams march in the same direction when they weave together user research, persona and scenario development, design principles, design critique, and experience visions. It's perfect for teams working with Agile/Scrum, traditional waterfall, and other processes where a shared understanding yields the best results.
Exploring the boundaries of User Experience and United's Customer Service. Thank you for encouraging my behavior! [Personal account. For UX only: @UIE] bio from Twitter
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