Sessions at WebSphere MQ Administration about WebSphere MQ root cause analysis

Tuesday 5th June 2012

• Root cause analysis: What makes a good MQ Administrator great

  by Rick Christian

  Every business will encounter a problem at some time or another in their Enterprise Messaging architecture that warrants a close examination of what caused that disruption of service in an effort to prevent that disruption from occurring again. A root cause analysis (RCA) investigation, much like a detective solving a crime, traces the cause and effect trail from the end failure back to the root cause. In this presentation, we will examine:

  The basic principles of RCA
  Performing and documenting an RCA
  RCA techniques
  The Management Oversight Risk Tree (MORT) approach
  Root cause analysis template

  • WebSphere MQ
  • WebSphere MQ administration
  • WebSphere MQ root cause analysis

  At 1:15pm to 2:15pm, Tuesday 5th June