4th Annual Customer Experience Management Summit

8 10 October 2013

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27 speakers

  • Bastian Braams Director Marketing and Sales Management, ABN AMBO MeesPierson
  • Aureliano Cicala Director Customer Care, Alitalia
  • Catriona Barr Head of Customer Satisfaction and Reporting, Barclays
  • Jorge Martínez-Arroyo Head of Brand Customer Experience, Banco Santander Group
  • Meltem Uysaler SVP, EMEA Head of Customer Experience, Citigroup
  • Billy Butler Director, Global Customer Quality, Dell
  • Franz Weisenburger Vice President, Customer Experience Design, Deutche Telekom
  • Stefan Schick Member of the Management Board, Deursche Bank Direkt
  • Michael Tobias Head of Customer Experience, Ebay
  • Atilla Kezdoby Head of Retail CRM and Compaign Management, Erste
  • Ahmed El-Banna Former Customer Care Director (GM), Go-Etihad
  • Claire Whitehead Head of Global Brand & Marketing Strategy, InterContinental Hotels Group
  • Jesko Perrey Senior Partner, McKinsey & Company
  • Harald Fanderl Partner, McKinsey & Company
  • Rolf Zimmer Director Customer and Partner Experience, Microsoft
  • Ian Mcpherson Vice Presidenrt - Customer Experience, Mobily
  • Mark Tidmarsh Orange Customer Insight & Advocacy (CI&A), Orange
  • Simon Smith Head of Multichannel Customer & Employee Experience O2 UK
  • Huub Wevars Managing Director, Head of Global Client Services EMEA, Royal Bank of Scotland
  • Stefan Andersson Head of SME Retail Banking, SEB
  • Derek Allison Head of Customer Centricity, Sony
  • Sylvain Deltor Customer Service Director, Splendia
  • Gurol Kurt Customer Experience Management Director, Teliasonera
  • Jan Sträng Vice President and Head of Customer Operations TeliaSonera

1 known attendee

  • LuciaAL

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