Monday 3rd June, 2013
11:00am to 11:45am
Supporting an open source course management system presents interesting challenges, from providing sufficient documentation and training to managing and resolving individual user issues. One has to look at adopting various support models and channels to make this both meaningful and sustainable. How do you support the diverse needs of the users of Sakai? How do you support, report and manage the technical issues within Sakai?
UF Sakai administrators will present the model of support that will include issue reporting, management, documentation, communication and resolution for both faculty and students at the University of Florida. This model can be extended to the broader Sakai community. Attendees of this session may also take away best practices to incorporate into their own support mechanisms.
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