Supporting Sakai: The Model for User Support at the University of Florida

A session at Open Apereo 2013 Conference (Jasig & Sakai)

Monday 3rd June, 2013

11:00am to 11:45am (PST)

Supporting an open source course management system presents interesting challenges, from providing sufficient documentation and training to managing and resolving individual user issues. One has to look at adopting various support models and channels to make this both meaningful and sustainable. How do you support the diverse needs of the users of Sakai? How do you support, report and manage the technical issues within Sakai?

UF Sakai administrators will present the model of support that will include issue reporting, management, documentation, communication and resolution for both faculty and students at the University of Florida. This model can be extended to the broader Sakai community. Attendees of this session may also take away best practices to incorporate into their own support mechanisms.

About the speakers

This person is speaking at this event.
Rayne Vieger

e-Learning Support Specialist

This person is speaking at this event.
Narasi Ramachandran

Lead, QA/QC Testing

Next session in Pearl

1pm Synchronous Learning in Sakai with BigBlueButton by Scott Siddall, Jesus Federico and Fred Dixon

18 attendees

  • Adam Hauerwas
  • Becky Roehrs
  • Brian Broniak
  • Charles Bristow
  • Dan Kiskis
  • Luisa Li
  • Greg
  • MarilynD
  • Matthew Jones
  • Jerry Timbrook
  • Martin Smith
  • Matt Clare
  • Karen McPhaul
  • Joni Miller
  • Narasi Ramachandran
  • Rayne Vieger
  • Jimmy Rico
  • Ravi

2 trackers

  • Peng Zhang
  • Trisha Gordon

Coverage of this session

Sign in to add slides, notes or videos to this session

Sign in to track this session

Tell your friends!


Time 11:00am11:45am PST

Date Mon 3rd June 2013


Pearl, The Westin San Diego

Short URL


Official event site


View the schedule



See something wrong?

Report an issue with this session