User Voices: Building a Chorus from Cacophony

A session at Open Apereo 2013 Conference (Jasig & Sakai)

  • Robert Squillace

Tuesday 4th June, 2013

3:00pm to 3:45pm (PST)

Users do not speak with a single voice, nor are the loudest and most insistent necessarily the most representative. How does an institution effectively harness the myriad responses users have to a complex system like NYU Classes (the name for our local instance of Sakai 2.8), especially when it is being rolled out across multiple divisions in a very compressed timeframe? We will describe the ways NYU is addressing the challenge of integrating meaningful user input into the LMS decision-making processes of a large, multi-faceted university with a great variety of needs and teaching practices. It has developed a tiered feedback system through which a large User Advisory Group (UAG) is guided by a smaller UAG Executive Committee on which IT professionals and active educators and scholars collaborate to identify issues and focus feedback before passing it on to the implementation team and the University?s higher-level educational technology decision makers. Attendees will take away ideas both for structuring the collection of user input and for finding the most appropriate tools to facilitate the conversation.

About the speakers

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Robert Squillace

Associate Dean for Academic Affairs

Robert Squillace, Associate Dean for Academic Affairs in NYU's Liberal Studies Program since 2007, has been involved with the program's major technology initiatives since 2003 and has published and presented on these projects. He is currently the co-chair of the NYU Classes User Advisory Group's Executive Committee.

This person is speaking at this event.
Jeff Pasch

NYU Classes Project Manager

Jeff Pasch is the project manager for NYU?s transition from Blackboard to Sakai CLE. He is responsible for coordinating all project teams, including technical, QA, training and support, and communications. Jeff has over 12 of years of experience in implementing enterprise systems. He received his Bachelor's in Psychology from Indiana University - Bloomington.

This person is speaking at this event.
Francesca Socolick

Academic Technology Specialist

Francesca is an education and user experience enthusiast. Her unique experiences as a math teacher, outdoor educator, and web developer have created a dynamic perspective for understanding users needs across interactive web-based platforms for education. Her passion for helping shape various informal education spaces with technology include making websites a better, happier place for collaboration.

She received her BA in Psychology, with a focus in child development and cognition. Francesca then went on to apply her BA within technology and education by developing several informal advocacy based workshops as a volunteer curriculum designer overseas with one of the largest non-profit youth organizations. She was so inspired by the possibilities that technology could provide both students and educators that she pursued an MA in Instructional Technology and Media from Teachers College, Columbia University. Her MA thesis focused on how collaborative technologies, constructivist learning theories, and mobile interfaces can better foster a participatory culture for museum education across institutions.

Currently, Francesca is an Academic Technology Specialist at New York University where she serves as the Support Lead for the University's instance of Sakai CLE 2.8. In this position, Francesca is the lead instructional design consultant for the platform as well developing all training resources; Francesca also works alongside the University's faculty user group.

Next session in Diamond I

4pm Lightning Presentations: Developing

8 attendees

  • Robert Brill
  • Francesca Socolick
  • MarilynD
  • Jeffrey Pasch
  • Jeffrey Lane
  • Kelvin
  • Lou Rinaldi
  • Lynn Ward

1 tracker

  • Francesca

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Time 3:00pm3:45pm PST

Date Tue 4th June 2013


Diamond I, The Westin San Diego

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