Wednesday 5th June, 2013
11:00am to 11:45am
Supporting a Sakai CLE instance in production is a mixture between theoretical and empirical data gathering. Often it is only under production loads that certain application behaviors exhibit themselves.
When complaints start coming in about slow performance, error reports, and other undesirable outcomes, what should you do first? We will look at several areas that have been very useful in identifying and resolving these issues.
rSmart supports several dozen clients in their hosting environment in Phoenix, AZ running at various loads, configurations and integrations. This varied environment has provided fertile ground in which to hone the craft of application monitoring, problem analysis and remediation.
We will review some of the techniques used in our day to day operations to support the expanding resource needs of Sakai as more and more students and faculty log on. How to triage, what metrics to analyze and what tools are available for this will be presented.
Application Operations Manager
Mike DeSimone has worked at rSmart for close to 11 years and has been involved with the Sakai project since its inception in 2004. He's worked with dozens of schools to guide their implementations of the Sakai CLE and now is responsible for maintaining and improving the application hosting environment that rSmart provides its clients.
Tier 3 Support Manager
Brooke Biltimier has worked at rSmart for over 7 years and has been involved with the Sakai CLE since 2005. She has played many different roles at rSmart, varying from software engineer, Tier 3 Support Engineer, Case Operations Manager and most recently Tier 3 Support Manager and rSmart Sakai Product Manager. She has worked in troubleshooting and solving application issues. Most recently, she has started to work with Mike DeSimone and Kenny Aragon to work on troubleshooting server-side issues.
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