Monday 25th March, 2013
12:10pm to 12:30pm
We typically use mental models when we’re starting to brainstorm a design, but why stop there? We can also use them to inform story mapping, content planning, and long-term governance of digital systems over time. Daniel will share examples of real questions, actual answers, and a starter template for conducting contextual inquiry sessions. His talk will present an alternative (or extension) to the traditional mental model by focusing on different aspects of the digital experience.
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