How to improve customer service - What is ITIL?

A session at How to improve customer service - What is ITIL?

Wednesday 3rd July, 2013

8:30am to 10:30am (GMT)

ConnectSphere invites you to a FREE seminar focusing on the meaning and benefits that ITIL service management can give to your organisation. Whether you are looking to gain insights into the benefits of implementing service management and ITIL best practices or to improve the customer experience and build better relationships, this seminar is perfect for you. The seminar is presented by experts Shirley Lacy (a key contributor to the ITIL 2011 update) and Michelle Hales.

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Time 8:30am10:30am GMT

Date Wed 3rd July 2013

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