4th Annual Contact Centres Asia 2013

Strategising people, multi-channels, customer experience and cutting edge technology for world-class contact centre revolution

19 20 March 2013

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16 speakers

  • Ratan Kesh Senior Vice President and Head - Service Quality, HDFC Bank
  • Au Yoke Mei Vice President – Operations, AXA Insurance
  • Patricia Neo
  • Derek Allgood Group Head – Global Customer Care, Standard Chartered
  • Aminudin Zainodin Head of Contact Centre, Ambank
  • Jayaraj Shanmugam Head of Customer Service Channels, Maxis
  • Patricia Neo Senior Director – Customer Contact Centre APAC, Starwood Hotel & Resorts
  • Vivek Guptan Head of Service Desk, DHL
  • Ann Khong May Yoke Head – Contact Centre, OCBC
  • Edna Pereira Head of Call Centre, Astro
  • Ankush Bakshi Senior Service Delivery Leader, American Express
  • Ramesh Singh Head - Customer Care, Digi
  • LaTreasha Schmidt Director - Call Centre Operations, Marina Bay Sands
  • Carly Clifton Director of Sourcing - Customer Facing, Westpac
  • Devi Verabathran Director – Contact Centre, Singtel
  • Greg Cassis Head of Business Engagement & Enterprise Sourcing, Westpac

2 sessions

Day 1 Tuesday 19th March 2013

Day 2 Wednesday 20th March 2013

1 known attendee

  • Merrylyn Yeo

1 person tracking this event

  • miss JH

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4 slide decks

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1 write-up

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