The Social Media for Customer Service Summit NYC

Take your customer service SOCIAL for a superior customer response, enhanced satisfaction, increased brand loyalty and a more cost effective customer resolution.

22 23 October 2013

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19 speakers

  • Hayley Dunn
  • Daniel Balistierri Vice President, Global Service & Experience MasterCard Worldwide
  • Ginna Sauerwein Managing Director FedEx
  • Amy Jo Stark Senior Director of Enterprise Customer Care Best Buy
  • Krissy Espindola Director, Knowledge Management & Social Customer Support T-Mobile USA
  • Karen Leever Senior Vice President Digital, Media and Customer Communication DirecTV
  • Morgan Johnston @mhjohnston
  • Scott Gulbransen @sdgully
  • Christopher Fuller Director, Global Public Engagement Social Media/CSR Yum! Brands, Inc.
  • Heidi Bohlmann Director, Global Business Services UPS
  • Stephanie Warren Global Business Services Channel Owner UPS
  • William Gerth Customer Care Network Comcast Cable
  • Robin Dagostino Director of Marketing Communications Comcast Cable
  • Laura Smith Senior Director Service Excellence The Hertz Corporation
  • Skyler Evans Global customer service Netflix
  • David Dusseault VP of client services and brokerage operations TradeKing
  • Kim Musgrave @kim_mcd
  • Gregg Tilston Global Social Media Leader Flight centre
  • Troy Mills Divisional V.P. - Customer Care Operations Walgreens

Day 1 from 9am to 6pm Tuesday 22nd October 2013

Day 2 from 9am to 4pm Wednesday 23rd October 2013

5 known attendees

  • lamri
  • Hayley Dunn
  • Morgan Johnston
  • Scott Gulbransen
  • Kim Musgrave

1 person tracking this event

  • William Herbert

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