How to help customers when you're annoying them 240,000 times a day

A session at Customer experience 2013

Monday 6th May, 2013

10:00am to 10:40am (EST)

This is the story of what happens when a customer is asked just one extra question when they use an ATM and how that divided a nation.

About the speakers

This person is speaking at this event.
Louise Long

loving Melbourne lifestyle. Food, music, books. Also passionate about customer service/experience (and silk scarves in autumn) bio from Twitter

This person is speaking at this event.
Jessica Ukotic

We're all mad here bio from Twitter

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Time 10:00am10:40am EST

Date Mon 6th May 2013

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